Refund policy

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General refund policy

All subscriptions are final and non-refundable. This applies to:

• Pro Plan ($29/month) - Monthly subscriptions
• Pro Plus Plan ($59/month) - Monthly subscriptions
• Starter Plan ($9 one-time) - One-time payments

Once a payment is processed, we don’t offer direct refunds for subscription fees.

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Why subscriptions are non-refundable

Subscriptions provide immediate access to HypeFrame’s features and resources. Once you’ve used the service - even for a short time - the resources (messages, images, videos) have been consumed and can’t be returned.

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What you can do instead

If you’re not satisfied with your plan, here are your options:

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Cancel your subscription

You can cancel anytime to stop future charges:

• Monthly plans: Cancel before your next billing date to avoid being charged
• Access continues: You’ll keep access to your plan’s features until the end of your current billing period
• No refunds: You won’t receive a refund for the current period you’ve already paid for

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Downgrade your plan

If you want to reduce costs:

• Switch from Pro Plus to Pro to lower your monthly cost
• Changes take effect at the end of your current billing period
• You’ll continue to have access to your current plan until then

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Upgrade or change plans

You can always upgrade or change plans as your needs change. There’s no penalty for switching.

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Unexpected issues and compensation

We understand that technical problems can happen. If you experience significant issues that prevent you from using HypeFrame effectively, we may offer compensation in the form of account credits or extended access.

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When we may offer compensation

We may provide compensation if you experience:

• Service outages: Extended periods where HypeFrame is unavailable
• Data loss: Loss of projects or work due to system errors
• Billing errors: Incorrect charges or billing issues on our end
• Critical bugs: Issues that significantly impact your ability to use core features

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How to request compensation

If you’ve encountered a serious issue, contact our support team with:

1. Description of the issue: What happened and when
2. Impact: How it affected your ability to use HypeFrame
3. Screenshots or evidence: Any error messages, logs, or proof of the issue
4. Account information: Your email address or account details

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What to expect

• Review process: We’ll review your request within 2-3 business days
• Individual assessment: Each case is evaluated based on its specific circumstances
• Fair resolution: We’ll work with you to find a fair solution
• Compensation types: This may include account credits, extended access, or other appropriate remedies

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Frequently asked questions

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Can I get a refund if I cancel immediately after subscribing?

No, subscriptions are non-refundable. However, you can cancel to prevent future charges, and you’ll continue to have access until the end of your current billing period.

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What if I was charged incorrectly?

If you notice a billing error, contact us immediately at [email protected]. We’ll investigate and correct any mistakes on our end.

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Can I get a refund if I don’t use all my messages?

No, unused messages don’t qualify for refunds. Messages are part of your plan’s monthly allocation and reset each billing cycle.

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What if I accidentally subscribed to the wrong plan?

You can change plans at any time. If you upgrade, the change takes effect immediately. If you downgrade, it takes effect at the end of your current billing period. No refunds are given for the current period.

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Do you offer refunds for the Starter plan?

No, the Starter plan is a one-time payment and is non-refundable. Make sure you’re ready to use HypeFrame before purchasing.

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What if I’m not satisfied with the service?

We’re sorry to hear that. Please reach out to us at [email protected] so we can understand what went wrong and see how we can help. While we can’t offer refunds, we may be able to provide other solutions.

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